Skip to main content

Contact Us

To contact CUETS Financial:

Click here to access CUETS Financial contact information.

To contact the Rewards Centre:

Phone: 1-877-877-3703 
Fax: 1-877-877-3716

Hours of operation: 
Monday to Friday from 8:00 a.m. to 10:00 p.m. and Saturday from 8:00 a.m. to 8:00 p.m. EST 

When making any inquiry about an order or a travel reservation, we will require the following information from you:

  • Your name (or name on the reservation or the order)
  • Full mailing address
  • Phone number
  • The product code in question, if applicable
  • Your order number or transaction number, if applicable


Since fax and e-mail are not considered secure communication methods, it is up to each individual customer to choose the method he/she considers the most appropriate for inquiries concerning their redemptions.

Please be advised, the above email address is not a CUETS Financial mailbox. Inquiries sent to this mailbox are monitored and responded to by Aimia Inc., the rewards program supplier.