Hours of operations:
Monday to Friday from 8:00 a.m. to 10:00 p.m. and Saturday from 8:00 a.m. to 8:00 p.m. EST
When making any inquiry about an order or a travel reservation, we will require the following information from you:
Your name (or name on the reservation or the order)
Full mailing address
The product code in question, if applicable
Your order number or transaction number, if applicable
Since fax and e-mail are not considered secure communication methods, it is up to each individual customer to choose the method he/she considers the most appropriate for inquiries concerning their redemptions.
Please be advised, the email box is not an CUETS Financial email mailbox, inquiries to this email box are monitored and responded to by Aimia, Inc, the redemption supplier.