Frequently Asked Questions

GENERAL

You will earn points for eligible purchases charged to your MasterCard credit card account, including eligible purchases of goods and/or services you and any authorized user(s) make with your credit card account, less credits and plus or minus any adjustments to your account in respect of such purchases.

There is no limit to the number of points that can be earned on the CHOICE REWARDS World Elite MasterCard credit card account. Please see the CHOICE REWARDS Program terms and conditions for further details. For more information about upgrading to the CHOICE REWARDS World Elite MasterCard, click here. Platinum Class MasterCard credit card accounts can accumulate a maximum of 400,000 Platinum Class Rewards points in any calendar year. Please see your Rewards Program Terms and Condition for further details.

The CHOICE REWARDS World Elite MasterCard has no limit on the number of points that can be earned, includes additional benefits including Concierge Service and Price Protection and offers 5,000 bonus points for upgrading. For more information, click here.

Certain qualification criteria exists based on your income or qualifying retail spend on our current Platinum ClassMasterCard credit card account. For more information, click here.

To learn how to accelerate your earnings, click here to consult a list of participating merchants at which you can earn additional points.

If you would like to link additional accounts to your primary account, select the “Add Additional Accounts” link on the “My Profile” page.

The total number of points earned and redeemed will be stated on each of your MasterCard credit card account statements. You can also verify your points balance every time you log into the online catalogue. Your points balance is displayed in the top right-hand corner of the window.

There is no minimum number of points required to redeem.

If there is an item you want which requires more points than you currently have available, you can top-up using yourMasterCard credit card account. This feature allows you to use your rewards points, pay with your MasterCard credit card account or any combination of the two. If you need to return an item purchased with a Points Top-Up, the points will be returned to your account and the (dollar) amount used to purchase points will be refunded on the credit card account used. Sorry, Points Top-Up is not offered on gift certificates or cash.

In order to redeem your points you must first set up your profile. To do so, please click on “Register Today” from the home page, and fill out the form. You can then redeem your points either by logging on to site and browsing the rewards catalogue with your access codes or by calling the Rewards Centre at 1.877.877.3703, Monday through Friday from 8 a.m. to 10 p.m. (Eastern Time) and Saturday, from 8 a.m. to 8 p.m. (Eastern Time).

Primary cardholders or persons designated through an authorization form may redeem points

Once you are logged in, please click on “My Profile” , select the “Authorization Form” tab and download the form. Fill in the form and either fax it to the Rewards Centre at 1.877.877.3716 or scan the form and e-mail it to contactus@choicerewards.ca

CATALOGUE

Yes, from the home page, click on the “Browse Rewards” tab to view the rewards items.

In order to redeem your points online, please refer to the following guide:
Step 1: CREATE YOUR PROFILE/LOGIN. If you have not already done so, please create your profile. Click on the “Register Today” link from the home page, fill out the form and log in.

Step 2: BROWSE THE CATALOGUE. Browse the catalogue and select a desired item by clicking on the picture. Once you select an item to redeem, enter the desired quantity for that item plus any additional information that relates to the product (i.e., colour, size etc.), if applicable, and click on “add to cart”.

Step 3: VIEW YOUR SHOPPING CART. Double check your points total and product code(s) for accuracy before checking out. When you’re done shopping, click on “proceed to checkout”.

Step 4: CHECK OUT AND CONFIRM YOUR ORDER. Enter the ship-to address ensuring all mandatory fields are completed and click on “submit order” when you’re finished. Please note, deliveries cannot be made to a Post Office Box, Rural Route (RR) or an address outside Canada. The confirmation page displays a transaction number which confirms the successful completion of your order. You may wish to print the order confirmation for reference.

All applicable taxes and shipping charges are included in the point value required to order each item.

Yes. To view the status of your order, go to “My Account” followed by “Order History”. Please allow 2 (two) business days from the time you initially place an order before making any inquiries with regard to the order status.

Most items are shipped within 4-6 weeks of receipt of order; otherwise we will notify you if it will take longer. We cannot always ship all items together, so you may receive several shipments to complete your order. When the merchandise arrives, immediately check for any evidence of damage. Once you’ve determined there’s no apparent damage, you or any resident will be required to provide a signature. If no one is home at the time your item is delivered, a door knocker will be left with the courier information and location for pick-up at the nearest depot.

If there is evident damage, please do not sign for your package and refuse the shipment. Sign only for the number of cartons and items received in good condition. Review the contents of your package immediately. If there is a problem, contact the Rewards Centre within the next business day after receipt of your shipment at 1.877.877.3703, Monday through Friday from 8 a.m. to 10 p.m. (Eastern Time) and Saturday, from 8 a.m. to 8 p.m. (Eastern Time).

Merchandise may be returned if it is defective or has been damaged in shipment within fifteen (15 ) business days of receiving delivery of the shipment. Before returning any item, you will need to contact the Rewards Centre for full instructions and to obtain a Return Authorization Number. Defective items must be returned in the original packaging. Once an item is returned to the warehouse, it will be inspected. If the item is found to be defective, a replacement will be issued or points will be credited based on your direction.

If you notify the Rewards Centre after fifteen (15) business days of receiving the shipment, you will be provided with a bill of sale (warranty slip) and directed to a local authorized dealer for repairs under the terms of the manufacturer’s warranty. Please check the warranty card included with your item(s).

Please note that no returns can be accepted without prior authorization and returned items may be subject to shipping charges.

Any expiration date and the usage terms will be printed on the gift card or certificate.

They are not personalized and may be transferred to someone else.

TRAVEL

General

Travel redemptions can include any type of travel reservation that can be booked online or through the Rewards Centre (e.g. All-inclusive adventures, round-trip tickets, cruises, hotel reservations, car rentals and more.)

The program is not limited to specific travel partners. You choose the destination and travel dates and the rest will be taken care of for you.

No. This program allows you to travel on holidays, weekends and during other busy days throughout the year.

A non-refundable booking fee will be charged to your MasterCard credit card account at the time of original booking. The booking fee, which is subject to change, is currently $25 plus GST and other applicable taxes, if any. The booking fee only applies once per calendar day – you will only be charged a booking fee once for several bookings made within the same calendar day.

Advance booking times are dependent on a number of factors including what you book. We recommend that you book at least 14 days in advance. However, we can usually accommodate bookings within 48 hours of your departure time. For more information please contact the Rewards Centre at 1.877.877.3703, Monday through Friday from 8 a.m. to 10 p.m. (Eastern Time) and Saturday, from 8 a.m. to 8 p.m. (Eastern Time).

It is the sole responsibility of passengers to have in their possession on departure all necessary travel documentation as required by law. We recommend that you check these requirements with the appropriate embassy or consulate of the country you intend to visit.

Yes, we offer comprehensive coverage to you online. You will have the option to select the package that best suits your needs.

To learn more, please contact the Rewards Centre at 1.877.877.3703, Monday through Friday from 8 a.m. to 10 p.m. (Eastern Time) and Saturday, from 8 a.m. to 8 p.m. (Eastern Time).

No. Travel insurance is not mandatory. However, we strongly recommend that you purchase cancellation and/or medical insurance for your trip.

Flights

You can redeem your points for either first class or business class.

If you need to change or cancel your flight arrangements, contact the Rewards Centre at 1.877.877.3703, Monday through Friday from 8 a.m. to 10 p.m. (Eastern Time) and Saturday, from 8 a.m. to 8 p.m. (Eastern Time).

Please Note: Changes or cancellations may be subject to penalties as per the flight provider’s terms and conditions.

The name on your airline ticket must be identical to the travel document you are using to travel – e.g., Passport, Birth Certificate, Government issued photo ID (where applicable).

Airlines normally do not modify the name on a flight ticket after the ticket has been purchased. In cases where they do allow a name correction, you may be charged a fee.

Almost every major airline now offers electronic tickets or e-tickets in place of a standard paper ticket. An e-ticket is an electronic confirmation issued by the airline with the passenger’s name, ticket number, itinerary and fare information.

You should present your e-ticket in addition to the required personal ID documentation (e.g., a valid passport, birth certificate, etc.) at the specified airline’s check-in counter.

We strongly recommend that you print copies of any travel documents that are sent to you electronically, including your e-ticket. Airline representatives and/or Customs officials may (at any time) request to view your e-ticket. You may be denied boarding if you do not have your e-ticket available upon request.

Your itinerary is your personal travel schedule but this document will not grant you boarding access. Your e-ticket is the only acceptable document for boarding access.

Your e-ticket should display an airline ticket number and the status of your reservation as “Confirmed”.

We recommend that you always carry a paper receipt of your e-ticket for both international and trans-border travel.

The receipt is the confirmation that we send to you by e-mail at the e-mail address provided at the time of booking. We recommend that you print this and all your other travel documentation, including your e-ticket. It is also a good idea to leave an extra copy of these documents with a friend or family member while you are traveling.

Seat selection varies from airline to airline. If you would like to book a particular seat for your flight, please contact the Rewards Centre at 1.877.877.3703, Monday through Friday from 8 a.m. to 10 p.m. (Eastern Time) and Saturday, from 8 a.m. to 8 p.m. (Eastern Time).

Please Note: You may incur an additional charge for selecting a seat.

During the booking process, you will be prompted for this information. After your reservation is made you can also contact the Rewards Centre and provide your frequent flyer number and we will apply it to your reservation at 1.877.877.3703, Monday through Friday from 8 a.m. to 10 p.m. (Eastern Time) and Saturday, from 8 a.m. to 8 p.m. (Eastern Time).

Yes. You or the person you designate through the authorization form can book travel for anyone you choose, such as family members or friends.

frequent flyer program (FFP) is a loyalty program offered by airlines. Typically, airline customers enrolled in the program accumulate frequent flyer miles (kilometers, points, segments etc.) corresponding to the distance flown on that airline or its partners. Point/mile accumulation does vary from airline to airline.

We provide you with the capability to enter in your frequent flyer number when making an airline reservation. Please note that we are only passing your frequent flyer number to the airline. We are not responsible for the issuance or redemption of miles, points or benefits of airline reward programs.

To redeem your frequent flyer points/miles you must contact the airline directly. We cannot redeem miles on your behalf.

Hotels

If you need to either change or cancel your hotel reservation, please contact the Rewards Centre at 1.877.877.3703, Monday through Friday from 8 a.m. to 10 p.m. (Eastern Time) and Saturday, from 8 a.m. to 8 p.m. (Eastern Time).

Please Note: Changes or cancellations may be subject to penalties as per the hotel accommodation terms and conditions.

IAN Travel Services is our third party vendor for all our online Hotel reservations.

Cars

If you need to either change or cancel your car rental reservation, contact the Rewards Centre at 1.877.877.3703, Monday through Friday from 8 a.m. to 10 p.m. (Eastern Time) and Saturday, from 8 a.m. to 8 p.m. (Eastern Time).

Please Note: Changes or cancellations may be subject to penalties as per the vehicle rental suppliers’ terms and conditions.

Pricing is determined by the type of vehicle, duration of the rental and the selected vehicle rental supplier. The Rewards Centre can neither control nor guarantee when or if a price may be reduced. We recommend that you book your trip when you feel comfortable with all the variables including the price.

If the city you are looking for is not displayed, please choose the closest major city to the one that you are interested in and use the distance button to widen your search. For example, if you are looking for a car rental in Brooklyn, then you would enter New York and expand your search distance.

Packages

If you need to either change or cancel your package reservation, please contact the Rewards Centre at 1.877.877.3703, Monday through Friday from 8 a.m. to 10 p.m. (Eastern Time) and Saturday, from 8 a.m. to 8 p.m. (Eastern Time)

Please Note: Changes or cancellations may be subject to penalties as per the travel suppliers terms and conditions.

After accepting any travel arrangement offered, the sale is final and is subject to the terms and conditions of the travel supplier.

If the price decreases, we are unable to refund the difference due to standard travel industry practice. Rates can be reduced by travel suppliers at any time without advance notification to the travel industry. These prices apply to new bookings only.

Breakfast Plan (BP) 
Flight and accommodation
Light breakfast - daily

Continental Plan (CP)
Flight and accommodation
Continental breakfast - daily

Modified American Plan (MAP)
Flight and accommodation 
Breakfast and dinner - daily

Full American Plan (FAP)
Flight and accommodation
3 meals - daily

All-Inclusive (AI) Plan
Flight and accommodation
All meals and snacks 
Alcoholic and non-alcoholic beverages 
Daily activities and nightly entertainment 
Non-motorized water sports 
Transfers

European Plan (EP)
Flight and accommodation 
Daily activities and nightly entertainment 
Non-motorized water sports 
Gratuities

Please Note: Amenities may vary from resort to resort and are subject to change without notice.

Each destination and resort offers various periods that you can book. When searching packages, the available lengths of stay will be displayed as search options.

The Rewards Centre uses the following procedures for document delivery:

  • Travel documents will be sent by mail.
  • E-tickets are delivered via email.

Almost every major airline now offers electronic tickets or e-tickets in place of a standard paper ticket. An e-ticket is an electronic confirmation issued by the airline with the passenger’s name, ticket number, itinerary and fare information.

We recommend that you always carry a paper receipt of your e-ticket for both international and trans-border travel.

The receipt is the confirmation that we send to you by email. We recommend that you print this and all your other travel documentation, including your e-ticket. It is also a good idea to leave an extra copy of these documents with a friend or family member while you are traveling.

CHARITIES

You can support your choice of three national charities, the Canadian Cancer Society and the United Way of Canada – Centraide Canada and the Children's Wish Foundation.

Tax receipts are issued by the Charity you have supported for donations over 2,500 points, which is equivalent to a $25 donation.

Tax receipts are issued by the Charity you have supported two times per year – once in July and then again in December.

CONTACT US

Should you require further assistance please call 1.877.877.3703 to speak with one of our agents who would be happy to help you. The Rewards Centre is open Monday through Friday from 8 a.m. to 10 p.m. (Eastern Time) and Saturday, 8 a.m. to 8 p.m. (Eastern Time)

BONUS POINTS

This is a onetime offer to cardholders upon the successful completion of their first online reward redemption. Bonus Points have no cash value and will be awarded at the sole discretion of MBNA. Cardholders are eligible to receive 500 Bonus Points only once. Please allow 8-10 weeks from the day that you complete your first successful online redemption for the Bonus Points to be posted to your points account. This promotion is being offered by MBNA, and can be amended or discontinued at any time without notice.

CASH REWARDS

Please see your Rewards Program Program terms and conditions for further details.

If you close your account, your points are still available to be redeemed for 120 (one hundred and twenty) days after the closure date. The statement credit will be posted to your account if a Cash Rewards redemption is completed within the 120-day (one hundred and twenty) period.

Click on the Cash Rewards tab and select the number of points you would like to redeem from the drop down menu. Redemptions are available in 5,000 point increments. Every 5,000 points redeemed is worth $50 towards your statement credit.

The minimum redemption level for Cash Rewards is 5,000 points for a $50 statement credit.

Cash Rewards are issued for a Canadian dollar sum in the form of a statement credit to your Platinum Class, or CHOICE REWARDS MasterCard credit card account.

As long as you have set up your profile you will be able to redeem for Cash Rewards. If you have not yet created a profile you can do so by clicking here.

Please Note: GLOBAL PAYMENT MasterCard card (GPC) accounts that are not linked to a Platinum Class or CHOICE REWARDS MasterCard credit card account are not eligible to redeem for Cash Rewards. You can link accounts online by clicking here.

You can link accounts online, by clicking here, or by calling 1.877.877.3703, Monday through Friday from 8 a.m. to 10 p.m. and Saturday, from 8 a.m. to 8 p.m. (Eastern Time)

Cash Rewards statement credits will be applied within approximately 2-5 (two to five) business days.

Yes. Cash Rewards statement credits are not posted as payments and receipt of a statement credit does not change your responsibility to pay your “Total Minimum Payment” shown on each Statement you receive from CUETS Financial.

The credit can only be applied to a Platinum Class or CHOICE REWARDS MasterCard credit card account.

No. Once you click “Place Order” your transaction cannot be reversed.

Redeem your points online by clicking here or calling 1.877.877.3703, Monday through Friday from 8 a.m. to 10 p.m. and Saturday, from 8 a.m. to 8 p.m. (Eastern Time).

Call 1.877.877.3703, Monday through Friday from 8 a.m. to 10 p.m. and Saturday, from 8 a.m. to 8 p.m. (Eastern Time) or email us at contactus@choicerewards.ca